Last Updated: July 16, 2026
Monthly rent payments made online through the platform represent payments for actual or upcoming occupancy of a property. Once a rent transaction is successfully processed, it is **non-refundable**. If you believe a billing error has occurred (e.g. duplicate deduction), please contact your assigned property administrator.
Security deposits paid during onboarding are held securely by the property owner/administrator. Security deposit refunds upon tenancy termination are governed exclusively by the terms of your signed Lease Agreement. The refund amount is subject to deductions for property damages, pending utilities, or notice period shortfalls.
When a refund is approved by the Super Admin, the transaction is processed through the original payment method (bank account, credit card, or UPI). It typically takes **5 to 7 business days** for the refund to reflect in your account, depending on your bank's clearance cycles.
If a booking or tenancy agreement is canceled prior to the tenancy start date, any refundable portion of the booking fee or deposit is subject to administrative processing charges as outlined during the property reservation.
For refund inquiries, duplicate billing grievances, or security deposit claims, please reach us at **support@dreamreality.properties** or contact our desk at +91 80999 09583.